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Know before you go: Choosing the best care option
When you need medical care quickly, knowing where to go for which problems can help you get the right care at the lowest cost to you. Here are some tips to help you choose the best option.
Understanding your options
Your primary care provider (PCP)
PCPs aren’t just for routine care. For minor illness or injury, call your PCP first. They know you best, and they can treat many of the same issues an urgent care can. If your PCP can’t treat you, they’ll tell you where to go.
Urgent care clinic
An urgent care clinic is an option for when you need care soon, but your PCP isn’t available. Some urgent care clinics are open evenings and weekends, and some may offer tests or services your PCP may not (like X-rays or certain lab tests).
Emergency room (ER)
The ER is for issues that are severe or life-threatening. ERs are open 24/7 and have care teams that are specially trained to treat serious health problems and injuries.
Find the right care, right away
Here’s a guide to help you know where you can get care. For issues that both your PCP and urgent care can treat, try your PCP first. If you think you’re having an emergency – even if it’s not listed here – trust yourself and go to the ER or call 911.
Find in-network care
Get the most out of your benefits by choosing in-network care options. You can find in-network providers and facilities by:
- Using the Blue Cross of Idaho member app and choosing Find Care from the bottom toolbar.
- Logging into your member account and selecting Find Care from the menu at the top of the page.
- Calling the Customer Service number on the back of your member ID card.