Finding the right mental health provider

CONSIDER THE QUALITIES YOU WANT IN A PROVIDER

What background or area of expertise do you want your provider to have? Should your provider be close to home or close to work? Do you want your provider to have a similar cultural background? Would you prefer to see a provider of the same or opposite sex? Questions like these can help you find a provider you can trust, which is an important step in helping you address mental health concerns.

THINK OF YOUR PROVIDER’S BACKGROUND

What are your provider’s credentials? What treatment approaches or philosophy does your provider follow? You may want to decide if you want to see a therapist or a psychiatrist instead of a counselor if you think you may need medication. And don’t be afraid of asking a lot of questions about your treatment. The more engaged you are in your treatment, the more you will get out of it.

USE AN IN-NETWORK PROVIDER

We review all providers’ backgrounds and practices before we add them to our network. We also check their credentials regularly. We encourage all our network providers to follow evidence-based medicine, so members get treatment that has the best outcomes for them. We also follow up with our network providers regularly to be sure our members are getting appropriate and effective care.

Additionally, visiting an in-network provider will help you get the most out of your benefits and save money on your out-of-pocket costs.